Account Deletion

Pemadaman Akaun

Version 1.0 · Effective 24 September 2026

This page is in English, followed by Bahasa Malaysia. If the two versions are inconsistent, the English version prevails.
Halaman ini dalam Bahasa Inggeris, diikuti Bahasa Malaysia. Jika terdapat percanggahan, versi Bahasa Inggeris diguna pakai.

This page explains how to delete a HRWork account, whether you signed in on the web or in the HRWork mobile app. The same account is used for both, so one request covers both.

1. If you are an employee

Your HRWork account was created by your employer, and your employee record belongs to your employer (see our Privacy Notice).

  1. Ask your employer's HR or admin to delete your user account. They can do this in HRWork straight away.
  2. Or ask us: email hello@hrwork.my from the email address you sign in with, with the subject "Delete my account" and your company's name. You can also WhatsApp +60 18-588 2459.
  3. We confirm we have your request within 2 working days, tell your employer, and delete your sign-in account within 30 days. We tell you when it is done.

What is deleted: your sign-in account (login email, password, linked Google sign-in and app sign-in tokens), so you can no longer sign in on the web or in the app.

What may be kept: your employer may have to keep your employment and payroll records (for example for 7 years under the Income Tax Act 1967). Those records are kept, or deleted, on your employer's instructions. Ask your employer if you want to know what it keeps.

2. If you want to close your company's account

  1. The company's admin emails hello@hrwork.my from the admin's registered email, with the subject "Close company account", the company name and its HRWork web address.
  2. We confirm the request within 2 working days and may call or email to check it is genuine.
  3. Export first: download the payroll reports, payslips and EA forms you must keep, or ask us for an export. You have 30 days after closing to ask for one.
  4. We close the account, and 30 days later permanently delete the company's data, including all its users and employee records, unless you ask us in writing to keep the payroll records for the rest of their 7-year period.

Closing the account also ends your subscription. Refunds follow our Refund & Cancellation Policy.

3. Deleting only some data

To ask for specific personal data to be deleted without closing an account, see "Your rights" in our Privacy Notice. We respond within 21 days.