Terms of Service

Terma Perkhidmatan

Version 1.0 · Effective 24 September 2026

This page is in English, followed by Bahasa Malaysia. If the two versions are inconsistent, the English version prevails.
Halaman ini dalam Bahasa Inggeris, diikuti Bahasa Malaysia. Jika terdapat percanggahan, versi Bahasa Inggeris diguna pakai.

1. Who we are and what these terms cover

HRWork is a cloud HR and payroll service for Malaysian businesses. It is operated by Teras Core Technology Sdn. Bhd. (SSM No. 202601029932 (1692027)), No 26-1 Jalan Sunsuria 1B/2, Jasper Square, Bandar Sunsuria, 43900 Sepang, Selangor ("we", "us").

These terms are an agreement between us and the business that registers a company account ("you", "the customer"). By registering, paying for a plan or using the service, you accept these terms. The person who registers must be at least 18 and have authority to bind the business.

2. The service

HRWork is software you use online at hrwork.my and in the HRWork mobile app. It lets you keep employee records and run HR tasks such as payroll (including EPF, SOCSO, EIS and PCB/MTD calculations), payslips, leave, claims, attendance and documents. It is a digital service: nothing physical is shipped (see our Shipping & Delivery Policy).

The free calculators on our website give estimates for planning only.

3. Your account

  • Keep your login details safe and do not share accounts. You are responsible for the users you invite and what they do in your account.
  • Tell us straight away if you think someone has used your account without permission.
  • Give us accurate company and contact details and keep them up to date, because we send invoices and service notices by email.

4. Free trial, plans and payment

  • Free trial. A new company account gets a 14-day free trial with full access. No card is needed and nothing is charged when the trial ends.
  • Plans and prices. Our plans and their prices in Ringgit Malaysia (RM) are shown on the Pricing page. You can pay monthly or yearly. The price on your invoice is the amount you pay.
  • How you pay. When you choose a plan, we email you an invoice with a secure CHIP payment link. You pay online with the methods CHIP offers (such as FPX online banking and debit/credit cards). We do not see or store your card or bank login details. Step by step: How payment works.
  • Activation and receipt. We activate your plan once CHIP confirms your payment, and CHIP emails you a receipt.
  • Renewal. We email a new invoice before each billing period. Nothing is charged automatically.
  • Unpaid invoices. If the trial has ended or a billing period has ended and the invoice is still unpaid, we may limit or suspend access after telling you by email. Your data is not deleted because of a late payment; see section 12.
  • Price changes. We will give you at least 30 days' notice by email before a price change applies to your plan. The new price starts from your next billing period.

5. Cancellation and refunds

You can cancel any time. Your plan stays active until the end of the period you have paid for. Fees are generally non-refundable, with the exceptions listed in our Refund & Cancellation Policy, which forms part of these terms.

6. Industry obligations: your duties as the employer

HRWork is a tool. You, as the employer, stay responsible for your obligations to your employees and to the authorities, including under the Employment Act 1955, the EPF Act 1991, the Employees' Social Security Act 1969, the Employment Insurance System Act 2017 and the Income Tax Act 1967. In particular:

  • Payroll accuracy. The results depend on the data and settings you enter and on the published statutory rates. Check each payroll, payslip and statutory amount before you pay wages or submit anything.
  • Paying and filing. You must pay wages on time and pay and file statutory contributions and deductions (EPF, SOCSO, EIS, PCB/MTD and any others that apply) with KWSP, PERKESO and LHDN yourself. We do not pay or file on your behalf.
  • Record keeping. Payroll records must be kept for 7 years under the Income Tax Act 1967. Download or export what you need before you close your account; see section 12.
  • Employee data. You are the data controller of your employees' personal data. You must have a lawful basis to collect it and give your employees a privacy notice. We process it on your behalf, as described in our Privacy Notice.
  • Not advice. We do not give legal, tax or payroll advice. If you are unsure how the law applies to you, ask a qualified adviser or the relevant authority.

7. Your data

The data you and your users put into HRWork belongs to you. We use it only to provide and support the service, to keep it secure and as the law requires. You can ask us for an export of your data at any time while your account is open, and for 30 days after it closes.

8. Acceptable use

Do not use the service to break the law, to upload malware, to try to access other customers' data, to overload or attack our systems, or to copy, resell or reverse engineer the software. We may suspend access that puts the service or other customers at risk, and will tell you why.

9. Availability and support

We work to keep the service available and secure, but we cannot promise it will never be interrupted, for example during maintenance or problems with our hosting provider. Support is by email, phone and WhatsApp during business hours (Monday to Friday, 9am to 6pm (MYT)).

10. Intellectual property

We own the HRWork software, brand and content. You get a non-exclusive, non-transferable right to use the service for your business while your account is active. You keep all rights in your own data.

11. Mobile app (App Store and Google Play)

The HRWork mobile app is a free download for users of a HRWork company account. These terms, together with the rules of the store you downloaded it from, govern your use of the app.

Apps downloaded from the Apple App Store

  • Who the agreement is with. This agreement is between you and us only, not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.
  • Licence. You may use the app on any Apple-branded device that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions. The licence is non-transferable.
  • Maintenance and support. We alone are responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support for it.
  • Warranty. If the app fails to meet any warranty that applies to it, you can tell Apple, and Apple will refund the purchase price you paid for the app (if any). To the extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to meet a warranty are our responsibility, as far as these terms and the law make them so.
  • Product claims. We, not Apple, are responsible for handling any claims by you or a third party about the app or your possession or use of it. This includes product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
  • Intellectual property claims. If a third party claims that the app or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
  • Legal compliance. You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Developer contact. Questions, complaints or claims about the app go to us: Teras Core Technology Sdn. Bhd., No 26-1 Jalan Sunsuria 1B/2, Jasper Square, Bandar Sunsuria, 43900 Sepang, Selangor; phone +60 18-588 2459; email hello@hrwork.my.
  • Third-party terms. When you use the app you must also follow any third-party agreements that apply, such as your mobile network or data plan terms.
  • Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right (and is taken to have accepted the right) to enforce these terms against you as a third-party beneficiary.

Apps downloaded from Google Play

The Google Play Terms of Service also apply to your download and use of the app. Google is not responsible for the app or its support.

In-app purchases

The app currently has no in-app purchases; plans are paid on the web as described in section 4. If we ever offer purchases inside the app, Apple or Google will handle refunds for those purchases under their own refund policies.

12. Suspension, closing your account and your data afterwards

  • You can close your account at any time (see Account Deletion).
  • We may suspend or close an account for non-payment or a serious breach of these terms. Except in urgent cases (for example, a security risk), we will tell you first and give you a chance to fix the problem.
  • After an account closes, we keep the data for 30 days so you can ask for an export, then delete it, unless you ask us in writing to keep it longer or the law requires us to keep it. Retention details are in our Privacy Notice.

13. Warranties and liability

  • We provide the service with reasonable care and skill. Apart from that, and to the extent the law allows, the service is provided "as is".
  • We are not liable for loss caused by data you entered incorrectly, by settings you chose, or by payroll or statutory submissions you made without checking them.
  • We are not liable for indirect or consequential loss, such as lost profits or lost business.
  • Our total liability for any claim about the service is limited to the fees you paid us in the 12 months before the claim.
  • Nothing in these terms removes rights you have under the Consumer Protection Act 1999 or other law that cannot be excluded by agreement.

14. Changes to these terms

We may update these terms. For changes that matter, we will email account admins and post the new version here at least 14 days before it takes effect. The version number and effective date are shown at the top of this page.

15. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute. Please contact us first; most problems can be fixed quickly.